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I usually just assume that my donations are getting added up correctly. For the second month, my total is wrong, and I have reported it accordingly. I think when one has multiple kids, the system fails to account for the last kid, BUT that is just a guess. They attribute error to the new computer. Anyway, this is just a message to my fellow sponsors. Check your monthly charges and see that it is in-sync with totals you see here online. It is only February, still easy to follow the saga. I feel, I can't be the only one having this problem.  They really should bring back the kid names in the monthly sponsorship charges to help make this easier to follow.

For a couple months, two (unnamed) kids have been missing from my (anonymous) list of children in my monthly giving history. However, my credit card statement shows that the correct sum has been charged. But, yes, it’s problematic. 

I am happy to reiterate that the missing names is a bug that our IT team is aware of and will eventually restore. We appreciate your continued patience. 

Just to be clear, the problem I'm reporting is more than the missing names. Credit card charges do not match the actual amount donated to date. At least, that has been my experience for the last 2 billing cycles.

I have found a similar issue on credit card charges not aligning with the information in My Giving. Have sent messages on this issue.

Thanks! I looked ​at your account and see that our IT team is aware of the issue on your particular account and is looking into what is causing the discrepancy. 

I sent a check on 12/20/2024 which to date has not cleared the bank.  I have decided that I will continue to sponsor and would like to accept the young girl from whom I received a letter.  #14419378 Yandry  Mileth Chiquillo Filoth