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the past week or so, the site has been very slow to load up; on a few occasions I would get an error message and it's really annoying. Is there something going on in the background that I/we don't know about that is creating this issue? Please,don't tell me it's my internet; I have no problem going on other sites.

Did you post this on the website feedback at the bottom of the page? They added a place for you to post problems with the website for IT to see