Failed payment

4 posts
Missing user
April 22, 2014

I recently lost my wallet, and with it my debit card which I made my donations with. I forgot to update my payment method before the specified date and my payment (logically) didn't go through.

Will the payment be processed again or should I make a "special donation" to cover my child this month?

debbies
April 22, 2014 in reply to Missing user

We do try to "recycle" when a donation does not go through the first time but it is usually done a day or two after the original decline. In this case, I located your account saw that we had just processed your cc update and I charge the donation for April. You are all set for May.  Thanks!

Missing user
April 22, 2014 in reply to debbies

Fantastic. Thank you!

debbies
April 22, 2014 in reply to Missing user
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