Agile Delivery Manager

POSITION SUMMARY

Children International is looking for an Agile Delivery Manager to support Children International’s IT Delivery Team. This individual will be able to handle multiple key roles within our agile framework including: support Release Train activities; serve as a Scrum Master for delivery teams; support Product Owners; support the Director of Product Management; and assist with Change Management activities.

RESPONSIBILITIES

• Guide the team in adhering to Scrum principles, practices and ceremonies. 
• Facilitate scrum ceremonies as requested or required: daily stand-up meetings, sprint planning sessions, sprint reviews and retrospectives etc. 
• Keep the team focused on the current sprint and achieving sprint goals, including removing impediments for the team and escalating appropriately.
• Collaborate and coach the team on writing effective user stories, acceptance criteria, definition of done. 
• Support program increment and overall product planning in an inspect and adapt environment. 
• Partner with product owners and business owners to ensure product backlog is prioritized to maximize value for the stakeholders.
• Partner with the product owner and business owners to conduct release planning and product roadmap activities. 
• Collaborate and coach product owner, business owners, development team, technology and business leaders on agile principles, and best practices. 
• Help the team effectively utilize Azure DevOps and other reporting tools such as PowerBI for sprint artifacts such as sprint velocity, burn downs, reports, tagging and flagging of user stories and sprints. 
• Assist with Change Management activities within the business, helping to guide and support our teams through implementation and transition. 

PERSONAL CHARACTERISTICS & QUALIFICATIONS

• 1-3 years of experience as a Scrum Master and Product Owner in software development or IT, with a solid understanding of Agile methodologies.
• Bachelor's degree or equivalent IT work experience.
• Scrum Master Certification and solid understanding of Agile methodologies.
• Demonstrated skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, excellent interpersonal skills and increasing transparency.
• Works well under pressure and can shift between the big picture and short-term goals knowing when to focus on each.
• Facilitate agile ceremonies with development teams, interfaced with Product Owners and business partners and serve as a Scrum Master for multiple cross-functional teams.
• Analytical and problem-solving skills with a high attention to detail.
• Strong communications skills, determination and perseverance, knowing when to take a position and act accordingly.
• Ability to facilitate discussions, decision-making, and conflict resolution.
• Experience with PI Planning.
• Experience with Scaled Agile (SAFe), ADO and JIRA preferred.

ORGANIZATIONAL POLICIES

• Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
• Comply with and ensure adherence to the organization’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
• Promote diversity and inclusion, value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs, and ethnicity.

OVERALL DECISION MAKING & SUPERVISION

• Moderately complex decisions requiring judgement and initiative.
• Monitored on progress.

JOB INFORMATION

• Department: IT-PMO
• Reports to: Director of PMO
• FLSA Status: Exempt