Operations Specialist

POSITION SUMMARY

The Operations Specialist is a member of the Global Programs and Operations (GPO) department and works to develop and implement strategies to address complex operational needs. The position collaborates closely with a diverse set of stakeholders, both across different departments in headquarters and with teams in the field, to ensure alignment with the goals of the broader organization. This role is ideal for someone passionate about combatting global poverty and interested in developing and implementing a wide variety of operational solutions.

RESPONSIBILITIES

• Supports and refines processes to align GPO operational solutions with other departments (Revenue and Growth, Talent Growth, IT, Finance, and Transformation).
• Supports the implementation of the Child Path Model, CI’s next generation theory of change, through collaboration with communications and project management teams.
• Supports the execution of GPO operations priorities in the field, especially through the annual field planning and budgeting process.
• Supports annual planning within GPO and helps integrate these plans with organization-wide strategies.
• Monitors and supports reporting on the progress of key GPO priorities to stakeholders across the organization, including through the development of progress dashboards.
• Supports the execution and monitoring of the agency risk management strategy and supports reporting on risk management to key stakeholders.
• Contributes to or leads special projects assigned by the VP of GPO, which may relate to mitigating risk, filling short-term operational gaps, and improving operational effectiveness across GPO.

PERSONAL CHARACTERISTICS & QUALIFICATIONS

• Minimum of two years of experience in a nonprofit organization or business. Project and organizational management experience is preferred but not required.
• A bachelor's degree or equivalent years of experience.
• Proficiency in Spanish preferred.
• Ability to thrive in a fast-paced environment, learn quickly, and develop innovative solutions.
• Strong analytical skills and clear communication abilities, both orally and in writing.
• Excellent organization, management, and follow-through skills.
• Strong collaboration skills and the ability to engage with diverse groups.
• Demonstrated vision and commitment to supporting social service and/or humanitarian causes.

ORGANIZATIONAL POLICIES

• Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
• Comply with and ensure adherence to the organization’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
• Promote diversity and inclusion, value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs, and ethnicity.

OVERALL DECISION MAKING & SUPERVISION

• This position requires moderately difficult decision-making requiring judgement in resolving issues.
• This position operates with general supervision.

JOB INFORMATION

• Department: Global Programs and Operations
• Reports to: Director of Operations, Strategy, and Support